PAYMENT & ORDER
We charge the price of the shirt plus shipping as calculated and shown in your cart. No other charges will be applied. We process payments through PayPal’s SSL secured offsite transaction processing engine. We do not store customer credit card information. Your transaction with Dabb Apparel is safe! PayPal accepts PayPal payments directly, AMEX, Visa, Discover, and MasterCard. You’ll be taken to the PayPal site where you *do not* need to register an account if you don’t have one. You can pay one time by credit card by choosing the “Don’t have a PayPal account option”.
Payments methods include PayPal and Credit cards.
PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.
PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use the PayPal as you want according to the on-screen instructions.
Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.
The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.
What if my payment has failed?
There may be several reasons for why payment for an order has failed. Reach out to our Customer Service Team via email: [email protected] with subject ‘Fail Payment’ and provide your details and/or screenshot of trouble (if can)
Where is my order confirmation number?
An order confirmation number is only generated for online orders – once you’ve successfully placed your order online, you will receive an email containing the details of your order.
Did not receive your Order Confirmation?
Let us help you! Contact our Customer Service Team via email: [email protected] with subject ‘Order Checking’
Why does my order status show ‘Payment Pending’?
Typically, the ‘Payment Pending’ status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.
Unable to reattempt payment or didn’t get a payment failure email?
Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team via email: [email protected] with subject ‘Payment Pending’ and we’ll send you a link for another attempt at payment!
Paid but order status has not been updated after 24 hours?
Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us via email: [email protected] with subject ‘Order Whereabouts’ as the concern.
Can I make changes to or cancel my order once it’s been placed?
Unfortunately, once you successfully make an order, we’re not able to make any further changes like shipping method upgrades or change in quantities for your beauty haul. As DBA is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out! For further enquiries, please contact our Customer Service Team us via email: [email protected] with subject ‘Order Support”
How can I track my order?
You can track your order on Track My Order page
My order is Preparing to ship/ In Transit, what does that mean?
Hang tight! Your order has been packed and has left DBA ‘s warehouse! At this stage, you’ll receive an email update from us that will contain a Tracking Number for your parcel. Please give about 72 hours for your tracking to be live.
Do you process orders during Public Holidays?
While we’d love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day
Why is there a delay in delivery?
Due to a high volume of orders and our precautionary measures taken by us and our delivery partners, please expect a delay in the delivery of your order. You may log into How can I track my order? to check the status of your order.